300 branches in residential complexes: Nova Poshta has announced ambitious plans for 2026
26 March 14:03
“Nova Poshta,” Ukraine’s leading express delivery service and a member of the NOVA Group, plans to open approximately 300 branches within residential complexes by 2026, the company’s director of customer service, Maksym Melezhik, told the Interfax-Ukraine news agency , according to "Komersant Ukrainian".
“We plan to open about 300 more such branches. We are already testing 25 such locations within the (Kyiv) residential complexes ‘New England,’ Respublika, and Parkland. We see that the format is becoming popular: there is stable demand and good sales,” Melezhik explained.
He cited the “New England” residential complex as an example, where a second branch had to be opened because the first one could not keep up with demand.
According to him, the new formats are more convenient for customers, and launching new branches takes only 2–4 weeks.
“Our strategic goal is to get even closer to our customers. In terms of numbers, today 87% of users have a Nova Poshta service point within a 5-minute walk. Opening another 10,000 branches will enable 95% of customers to have a 2-minute walk to a service point,” explained Nova Poshta’s Director of Customer Service.
Nova Poshta is also already testing a new space for parcel lockers in the Great residential complex in Kyiv and plans to increase the number of such mini-logistics centers to 100 by 2026, Melezhik added.
He noted that the self-service offering is also expanding: 25 such branches are planned to open this year.
“Currently, this service is available at two branches—the 26th and 256th in Kyiv. Today, one in four parcels is received by the customer without the involvement of an operator,” Melezhik clarified.
The appearance of the parcel lockers will also be updated depending on their location. It will now be possible to receive a reminder about a delivered parcel even without a mobile app. To this end, SMS notifications will be introduced, the company’s customer service director announced.
“In addition, we are currently testing a new format of parcel lockers with screens. This functionality is better suited for large parcel lockers with numerous compartments—the screen will highlight the compartment the customer needs for sending or receiving. Therefore, this is more of a pilot implementation than a system-wide one,” added Melezhik.
Overall, Nova Poshta plans to expand its network of service points from 51,500 to 60,000 by 2026, including up to 40,000 parcel lockers, Melezhik shared during the Nova Summit in Kyiv. He clarified that 430 Nova Poshta branches and 2,300 employees are operating in frontline territories.
“Nova Poshta” currently has 51,852 service points in Ukraine, including 15,913 branches of various formats and 35,939 parcel lockers.
In 2025, the company increased its revenue by 21% compared to 2024—to more than 54 billion UAH—and its profit amounted to 2.6 billion UAH, compared to 2.5 billion UAH the previous year. The number of parcels and shipments delivered in 2025 grew by 7.4%—from 486 million to 522 million—including international shipments, which increased by 52.6%, from 19 million to 29 million.
