“Lviv Croissants explained why there is no ice: brand communication with customers during the energy collapse
24 July 2024 23:43
The Lviv Croissants coffee shop chain has posted on its Instagram page about the problems and challenges faced by almost all Ukrainian businesses and their customers today, "Komersant Ukrainian" reports
It is about power outages, which entails not only significant additional costs for businesses for generators, but also a host of other problems, such as speed, quality of service, timely delivery of products, etc.
Customers, meanwhile, are not always ready to demonstrate understanding of the situation in which cafes, restaurants and shops have to operate.
“Lviv Croissants frankly lists all the challenges that their establishments face on a daily basis: the choice between running certain equipment on a generator, longer service times, certain items disappearing from the menu, lack of ice..
The coffee shop chain addressed its customers in a very simple and sincere way, calling for support from each other.
As the company stressed, the lack of electricity and the consequences of this, firstly, annoy everyone without exception, and secondly, and most importantly, this phenomenon is temporary.
