An AI service has appeared on the Diia.Engine platform. How artificial intelligence is changing public services
24 March 17:35
The Ministry of Youth and Sports of Ukraine was the first to launch an AI service on the Diia.Engine platform. This was reported by the Ministry of Digital Transformation, "Komersant Ukrainian" reports.
The new service helps to prepare and improve applications for international youth exchange competitions without errors, as well as analyzes the chances of success. It is based on open-source language models and complies with Ukrainian information security standards.
Previously, applicants had to spend a lot of time manually checking documents, and mistakes led to rejections, but now it is easy to get rid of shortcomings before submitting them. For example, automatic verification takes 3 to 15 minutes and the applicant immediately receives recommendations.
Diia.Engine is a platform that helps ministries and government agencies conveniently create and manage registries. Every service in Diia is based on these registers and secure data exchange between them.
How artificial intelligence is changing public services around the world
The use of artificial intelligence by world governments has increased by more than one and a half times in three years. This is confirmed by the National Big Language Models study conducted by the Ukrainian AI community led by OpenBabylon, the lang-uk community, and the Ukrainian Catholic University.
The main reason for the leap in the use of artificial intelligence is that countries are creating local large language models that help them develop high-quality AI products for the public sector, medicine, defense, education, and agriculture.
The authors of the study analyzed 18 macro-regions in the world representing 85% of the global population and identified key advantages of creating models in local languages.
The experience of many countries shows that large language models
– simplify the work with regulatory documents (Albania, Serbia);
– improve communication between the authorities and citizens (Netherlands)
– optimize public procurement and translation of legal materials (Albania);
– increase the efficiency of agriculture through individual counseling of farmers (Nigeria);
– improve processes in medicine: structure medical records, predict disease risks, and help doctors formulate medical recommendations (Sweden, Kenya);
– help in defense: they are used to search for information in open sources (OSINT) and provide answers to military requests adapted to specific military communication styles (USA, China);
– they can inform citizens about state aid (North Macedonia).
Having developed national models, countries are creating AI assistants and specialized chatbots for citizens – doctors, schoolchildren, farmers, civil servants, and other professionals and population groups.
You can read the study “National Big Language Models” here.
Which language models are most popular today
Many people are already familiar with Google Assistant, Siri, and dozens of other chatbots and assistants that are based on artificial intelligence and help answer questions, play music, remind you of calendar events, etc.
One of the most famous and widespread AI-based language models is ChatGPT (Generative Pre-trained Transformer). This model is able to understand information from users and provide answers to their queries. It has been available in Ukraine for two years now.
ChatGPT uses machine learning algorithms to analyze the text being entered and generate answers that are designed to imitate a human conversation. The chatbot is constantly learning from a large amount of textual data, including books, news articles, Wikipedia pages, and websites. The task of a human is to formulate a query to the AI system as clearly as possible to get the most accurate and comprehensive result.
What about the Ukrainian language model
The new strategy for the digital development of Ukraine’s innovations until 2030 pays a lot of attention to the topic of artificial intelligence. The technology is planned to be used in education and science, energy, healthcare, and other industries. According to Oleksiy Molchanovskiy, Director of Innovation at the Ukrainian Catholic University, Head of the Expert Advisory Committee on AI Development in Ukraine at the Ministry of Digital Transformation, it is very important that these AI services are based on the Ukrainian-centered language model (LLM), as the availability of such a model is a matter of Ukraine’s digital sovereignty
The launch of the national language model (LLM) is one of the main tasks of the recently created AI Center of Excellence for AI development and integration. According to Mykhailo Fedorov, Minister of Digital Transformation of Ukraine, this model will become the basis for high-quality development of state products and accelerate the integration of artificial intelligence into Ukrainian business.
The official also announced the introduction of an AI assistant in Diia in the first quarter of 2025, which will listen to citizens’ complaints and forward them to the relevant government agencies.
Mykhailo Fedorov said that the state has a goal to enter the top 3 countries in the world by 2030 in terms of integration and implementation of AI solutions.
