“Nova Poshta lost UAH 800 million worth of assets due to the war: what happened to Ukrainians’ parcels
23 June 22:45
Since the beginning of Russia’s full-scale invasion of Ukraine in February 2022, the postal and logistics services operator Nova Poshta has suffered significant losses. The Russian Armed Forces damaged or destroyed branches, depots, and post offices, resulting in losses of 800 million hryvnias, "Komersant Ukrainian" reports, citing AIN.
As of June 2025, Nova Poshta has paid its customers almost UAH 134 million in compensation for lost or destroyed parcels. During the active hostilities, Ukrainians did not receive 138,000 parcels: they were destroyed in depots, branches and post offices by fire during missile and drone strikes by the Russian Armed Forces.
In addition, due to the threatening situation in the East and South, the company was forced to temporarily close 19 branches in the frontline areas of Donetsk, Kherson and Kharkiv regions. The company representatives explain:
“We left the settlements where the security situation did not allow us to stay. We will be the first to return as soon as it becomes possible.
We had to make such decisions for the safety of our employees and customers. However, the company remains ready to resume its presence as soon as the situation allows.
The scale of the losses and their impact on the postal carrier
The lost infrastructure includes not only buildings, but also more than 138,000 destroyed parcels, which caused both material and image losses.
The amount of UAH 800 million includes the restoration of the depot, post office, full restoration of technical infrastructure and equipment critical to the company’s operations.
For comparison, according to Nova Poshta, in 2022 alone, the group paid about UAH 7.1 billion in taxes and fees to the budget (as the budget of an average Ukrainian city), which demonstrates the level of importance of the company to the economy.
Read also: Nova Poshta holds the line: today enemy drones attacked Sumy
Compensation mechanism and customer relations
According to AIN, compensation is paid as part of the company’s policy of reimbursement for damaged or lost shipments.
The compensation procedure includes:
- verification through an acceptance certificate;
- assessment of the value of the shipment at the time of registration;
- payment of compensation in accordance with the terms of the contract with the sender/recipient.
The NP explains that in order to receive compensation, the client only needs to provide supporting documents – the act and information on the total cost of the shipment.
What’s next: plans for the future
In the near future, the postal operator will focus on:
- returning to the frontline regions. The company said that after the security situation stabilizes, it plans to reopen offices in the closed areas.
- continuation of the compensation policy. “Nova Poshta guarantees support to customers who suffered during the war.
- improving security. Together with local authorities, we are working on the construction of shelters and strengthening of facilities.
What you need to know about Nova Poshta
The NOVA Group provides a full range of logistics, financial and IT services to its customers – both businesses and individuals – in Ukraine and abroad. The group comprises Ukrainian and international companies, including the logistics company Nova Poshta in Ukraine, Nova Post Europe, Nova Global, Supernova Airlines, the financial company NovaPay, the IT company Nova Digital, and the fuel and energy company Nova Energy.
Nova Poshta is a Ukrainian express delivery company founded in 2001. Its goal is to provide easy delivery for every customer – to a branch, post office or address. The company provides logistics and distribution services, delivering both documents and the smallest parcels, as well as large cargo. Thanks to Nova Poshta, thousands of entrepreneurs can create and develop their business not only in Ukraine but also abroad.
Nova Poshta is the fastest delivery company in Ukraine. It delivers 1.5 million parcels and cargoes every day, within 24 hours. For its customers, the company has opened the most accessible network: more than 13,300 branches and 25,700 post offices – a total of 39,000 service points.
In 2024, the company delivered 480 million items, which is 16% more than in 2023. Also in December 2024, the company set a new daily record. At that time, 2.25 million parcels and cargoes were delivered to customers.
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