Utility bill adjustment: charges for services not provided have been removed from January bills
20 March 15:05
In January, utility bills were recalculated in cities where services were not provided—36.4 million hryvnias were excluded from the bills. This was reported by Prime Minister Yulia Svyrydenko, according to "Komersant Ukrainian".
“I met with Serhiy Tkachuk, Head of the State Service for Food Safety and Consumer Protection. We discussed the implementation of the government’s decision on a fair recalculation of utility services,” she wrote on Telegram.
For January 2026, recalculations were carried out in cities where services were not provided, were provided incompletely, or were of inadequate quality—in particular due to enemy attacks.
“These are amounts not included in bills for heat, hot and cold water, wastewater disposal, and waste management,” she noted.
In total, 36.4 million UAH was not charged to residents. Of this amount, 16.6 million UAH was for heating, 9.9 million UAH for hot water, 3.9 million UAH for water supply, 5.7 million UAH for wastewater disposal, and 257,600 UAH for waste management.
Svyrydenko reported that in Kyiv in January, due to service disruptions, residents were not billed 9.1 million hryvnias for water supply and wastewater disposal, and no charges were billed at all for centralized heat supply.
“We’re talking about unpaid bills totaling billions of hryvnias,” Svyrydenko noted.
She added that the State Service for Food Safety and Consumer Protection continues to monitor the implementation of this decision—people should pay only for services actually received.
As a reminder:
It was previously reported that Ukrainians’ arrears for housing and utility services (HUS) in the fourth quarter of 2025 increased by 12.5% compared to the previous quarter—to 113.4 billion hryvnias.
It was previously reported that the municipal utility “Kyivteploenergo” did not charge residents for centralized heating in their January 2026 bills for the period during which the service was unavailable due to massive shelling by the Russian Federation.
The Parliamentary Committee on Energy, Housing, and Utilities supported a bill that waives fees for apartment building management services if the building is damaged and further operation is impossible.
