Diia launches a new service for Ukrainians: what is known
17 December 2024 16:53
The government has adopted a resolution that allows Ukrainians to complain about poor connectivity in the Diia mobile application for administrative services. Minister of Digital Transformation Mykhailo Fedorov wrote about this on his Telegram channel on December 17, "Komersant Ukrainian" reports.
The head of the relevant ministry stressed that Ukrainians should be able to call their relatives, call emergency services or view an air alert map despite the blackout.
“If you have problems loading pages, making calls or sending messages, you can report it through Diia. We will launch the service so that you can promptly report the lack of communication, and the regulator will correct this situation,” Fedorov wrote.
The Minister of Digital Transformation explained that users will be able to report connection problems as quickly as possible, even if they are offline. Once the Internet is available, the message will be sent to the telecommunications regulator.
“Your messages in Diia will help us to quickly identify where the connection is unstable in order to fix the problem. We will launch the service very soon, so stay tuned,” Fedorov added.
Earlier, Ukrenergo explained why thousands of Ukrainians have recently started experiencing problems with the Internet and mobile communication.
Mobile operators need electricity to operate their base stations. When it is not available, the connection deteriorates or disappears. The government and mobile operators are doing everything possible to provide Ukrainians with communication during blackouts. In particular, mobile operators provide base stations with generators and batteries.
Another reason for the deterioration or even disappearance of mobile communications and Internet access is the overload of the mobile network. Under normal circumstances, users consume about 80% of traffic via fixed-line Internet and only 20% via mobile. During blackouts, this proportion changes dramatically, which leads to equipment overload.
