#ShahraiGudbay: All-Ukrainian information campaign on payment security has been launched
14 May 12:16
On May 13, the National Bank of Ukraine, together with the Cyber Police Department of the National Police and the State Service for Special Communications and Information Protection of Ukraine, launched the next stage of the All-Ukrainian information campaign on payment security – #CheatGoodbye. This was reported by the Government portal, according to
Its goal is to raise public awareness of the basic safety rules for cashless payments, especially on the Internet.
Citizens will be reminded that every fraud begins with trust – this is what scammers play on, forcing them to speak, click, and install.
“Their main weapon is not sophisticated technology, but frivolity, emotions, and lack of knowledge about safe behavior in the digital environment,” said Yuriy Vykhodets, Head of the Cyber Police Department of the National Police of Ukraine.
What will be explained to consumers of financial services
The NBU, together with more than 80 partners, will focus on explaining the following issues
– how to check websites and chatbots where users enter their payment data
– how to buy safely online;
– how to protect your financial phone number;
– how to avoid the most common fraud schemes;
– how not to accidentally become an accomplice to a crime and not to fall into the trap of fraudsters while looking for a job;
– how to protect your accounts;
– how to create complex and unique passwords;
– how to set up multi-factor authentication.
What the statistics of fraudulent transactions show
The amount of losses from illegal actions and fraudulent transactions using payment cards is growing. Thus, in 2024, compared to 2023, this figure increased by more than a third (37%) to a total of UAH 1.1 billion.
In fact, in 2024, the Ukrainian cashless payments market faced a paradoxical phenomenon: the number of fraudulent transactions with payment cards decreased slightly, but the total amount of losses caused by these actions increased significantly.
According to the National Bank of Ukraine, the number of fraudulent transactions decreased by 1% – from 272 thousand in 2023 to 270 thousand in 2024. However, the total amount of losses from these transactions increased by 37% to UAH 1.1 billion. This jump is explained by an increase in the average amount of one fraudulent transaction – from UAH 3,065 in 2023 to UAH 4,247 in 2024 (plus 39%).
In terms of fraudulent transactions per million card transactions, there were 31 fraudulent transactions, and UAH 176 in losses for every million hryvnias spent by non-cash transactions. This indicates a moderate increase in the relative level of losses – by 28%, despite the fact that the total amount of card spending increased by 8%.
Online transactions remain the most vulnerable area, accounting for 83% of all fraud cases. The main tool of criminals is still social engineering – methods of influence in which users provide fraudsters with their personal and banking data on their own. In 2024, this type of fraud accounted for 84% of losses, which is higher than in 2023 (80%).
