From now on, collectors will work under new rules: changes from the NBU
15 September 2025 08:33
on September 15, 2025, an updated procedure for the registration of collection companies approved by the National Bank of Ukraine officially came into force in Ukraine. This was reported by "Komersant Ukrainian" with reference to the NBU.
The changes are aimed at improving the procedure for admitting collectors to the market, strengthening control over their activities and guaranteeing better protection of the rights of debtors.
What exactly has the NBU changed?
According to the regulator’s press service, the new rules provide for
- updating the forms of documents required for registration.
- updating the signs of impeccable business reputation for collection companies, their managers and owners of significant participation;
- clarifying the data to be included in the register of collection companies;
Thus, the requirements for transparency and accountability of companies have now become stricter.
Transition period for business
Collection companies are required to submit to the NBU within six months after the new regulations come into force
- a written assurance confirming that the owners and managers have been checked for compliance with business reputation criteria
- a questionnaire describing business intentions, if signs of an impeccable reputation are found.
This mechanism should prevent dubious players from entering the market and strengthen trust in legal collection companies.
What is a collection company?
A debt collection company is a legal entity registered with the NBU that deals with debt settlement and collection on behalf of banks or other creditors. It can act as an intermediary between the creditor and the debtor or buy out debts for further collection.
The main function of such companies is to resolve overdue debts out of court, without the need to go to court.
Experts note that the NBU’s new requirements will make the work of collectors more transparent and accountable, and will provide additional protection for borrowers from abuse.
