One hotline instead of dozens of calls: Kyiv will accept reports of power, heat, and water outages via 112
15 January 19:38
Ukraine has expanded the functionality of its single emergency hotline 112: from now on, it can be used to report not only emergencies, but also power, heating, and water outages in homes. The system works even when there are communication problems.
This was announced by Interior Minister Ihor Klymenko, according to "Komersant Ukrainian".
What has changed
According to the minister, additional operators have been recruited to work on the 112 line. They will handle not only calls to emergency services, but also reports from citizens about critical situations in their homes, in particular due to the consequences of Russian shelling of energy infrastructure.
The operators will immediately forward the information they receive to the headquarters for dealing with the consequences of strikes on energy facilities in Kyiv, as well as to the Commission on Technogenic and Environmental Safety and Emergencies (TES and ES).
Why is this necessary?
The Ministry of Internal Affairs explains that the new approach should speed up the response in crisis situations — when people are left without basic utilities and do not always know where to turn.
In addition to recording problems, 112 operators will be able to:
- provide directions to the nearest “Point of Resilience” or warming center;
- direct emergency services crews if necessary.
How to call without mobile communication
It should be noted that the 112 line is available even without mobile communication. To do this, you need to install the “112 Ukraine” app in advance and go through the authorization process.
The authorities expect that this mechanism will become an additional channel of communication with citizens during mass power outages and will help to coordinate assistance more quickly in conditions of energy instability.
