One hotline instead of dozens of calls: In Kyiv, reports of power, heat, and water outages will be accepted via 112
15 January 19:38
Ukraine has expanded the functionality of its single emergency hotline, 112: from now on, it can be used to report not only emergencies but also power, heating, and water outages in homes. The system operates even when communication is disrupted.
This was announced by Interior Minister Ihor Klymenko, according to "Komersant Ukrainian".
According to the minister, additional operators have been assigned to the 112 line. They will handle not only calls to emergency services but also reports from citizens regarding critical situations in their homes—particularly those resulting from Russian shelling of energy infrastructure.
Operators will immediately forward the information received to the headquarters for dealing with the aftermath of strikes on energy facilities in Kyiv, as well as to the Commission on Technogenic and Environmental Safety and Emergencies (TES and ES).
Why is this necessary
The Ministry of Internal Affairs explains that the new approach is intended to speed up the response in crisis situations—when people are left en masse without basic utilities and do not always know where to turn.
In addition to documenting problems, 112 operators will be able to:
- direct callers to the nearest “Point of Resilience” or warming center;
- dispatch emergency service crews if necessary.
It is also noted that the 112 line is accessible even without mobile service. To use it, you must install the “112 Ukraine” app in advance and complete the authorization process.
Authorities expect this mechanism to serve as an additional channel of communication with citizens during widespread power outages and to help coordinate assistance more quickly amid energy instability.
