Glovo is currently facing a significant shortage of delivery drivers: here’s what the company has to say
25 May 09:35
The Glovo courier delivery service is currently facing a significant shortage of couriers, which at times prevents it from fulfilling up to 20% of all orders; The company hopes to reduce this shortage after the adoption of Bill No. 15111-d on taxation of digital platforms, said Taras Shevchenko, Glovo’s GR Director for Eastern Europe and Central Asia. This was reported by "Komersant Ukrainian" with reference to Interfax-Ukraine.
“As of now, Glovo is sometimes unable to process up to 20% of our users’ orders due to a physical shortage of couriers… To put it very simply, what taxi drivers want, what couriers want—they want to receive income that has already been taxed directly to their card. This is the only model under which this system of digital platforms will develop in Ukraine,” he said during a roundtable in Kyiv organized by Ukraine’s leading business communities.
Shevchenko explained that this situation is not unique to Glovo but is also present at other companies in the market, such as Bolt Food.
According to him, many couriers refuse to register as sole proprietors, even though the company encourages them to do so. The GR director clarified that currently, approximately 70% of couriers are sole proprietors, while the remaining 30% are simply individuals for whom the company pays personal income tax and military tax—a total of 23%.
“This model doesn’t work,” Shevchenko stated.
Bill No. 15111-d, as reported, provides for a single tax rate of 10% and grants digital platform operators the status of tax agents.
The Glovo representative emphasized that 90% of the company’s 12,000 partners are small and medium-sized businesses (restaurants, cafes, flower shops, etc.), for which delivery services account for about 30% of revenue.
Shevchenko also noted that a similar system has already been implemented in Kazakhstan, where Glovo operates, so the company has relevant experience in its implementation.
According to him, a coalition of companies in the market is technically ready to implement this bill from scratch within three months.
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