“Nova Poshta” Will Now Sort and Store Packages in a New Way: What Will Change for Customers
11 August 14:24
“Nova Poshta” is restructuring its package sorting system due to war-related risks. The company is transitioning to a decentralized logistics system and creating backup parcel-processing systems so that deliveries can continue even if individual facilities are damaged. The company’s press service announced the reorganization, according to
How parcels will be sorted going forward
The decentralized model ensures that parcel processing will not be concentrated solely at individual large logistics facilities.
In the event of an emergency or if one of the sorting centers becomes inoperable, the flow of parcels can be rerouted through other facilities.
To this end, Nova Poshta is simultaneously implementing backup systems for processing shipments.
What Will Change for “Nova Poshta” Customers
The company has not announced any new rules for sending, receiving, or storing packages at its branches. The statement also does not mention any changes to rates or standard storage periods.
The main changes will take place within the logistics system:
- shipments can be routed through backup sorting facilities;
- routes can be quickly adjusted depending on the situation;
- delivery will be less dependent on a single large terminal;
- the company will be able to resume parcel processing more quickly after emergencies.
For customers, this may go unnoticed: a package will be sent to the specified branch, parcel locker, or address, but its internal route may change.
Nova Poshta emphasizes that the goal of the reorganization is to continue providing fast delivery under any circumstances.
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Could Delivery Times Change?
The company has not announced any general increase in delivery times. On the contrary, the backup systems are designed to maintain network stability and reduce the risk of prolonged disruptions.
At the same time, the route for a specific shipment may be rerouted if necessary. Therefore, customers are advised to rely on information about their specific package rather than on general announcements on social media.
You can check the current status, estimated time of arrival, and shipment tracking:
- in the official “Nova Poshta” app;
- on the company’s website;
- using the express waybill number;
- through official support channels.
Why the company isn’t disclosing new routes
“Nova Poshta” does not disclose the exact locations of its backup facilities or the routes used to transport shipments.
The company explained that it will not disclose:
- details of the reorganization;
- the locations of its logistics facilities;
- the specifics of backup routes;
- the specifics of how the shipment processing systems operate.
These restrictions have been implemented for the safety of employees, customers, packages, and the entire logistics network.
As reported by
Since the start of the full-scale invasion, Russia has repeatedly struck Ukraine’s logistics infrastructure. “Nova Poshta” regularly reports damage to its branches, terminals, and sorting centers.
In the first four months of this year, the company estimated its losses from shelling at 325 million hryvnias.
On July 25, Russian troops attacked the “Nova Poshta” sorting terminal in Sumy.
On the night of July 29–30, a “Nova Poshta” sorting terminal in Poltava was damaged as a result of a massive Russian attack on Ukraine.
On July 31, eight people were injured in the Vinnytsia region as a result of a Russian strike on a “Nova Poshta” branch.
On August 3, the enemy destroyed a cargo branch in Pryluky, Chernihiv Oblast.
The network has over 56,000 service points
Currently, the “Nova Poshta” network in Ukraine comprises over 56,000 service locations. It includes branches, parcel lockers, and partner locations.
For comparison, as of July 13, 2026, the company reported 54,700 service points: 16,765 branches and 37,935 parcel lockers. In the first half of the year alone, the network expanded by 5,242 locations. The relevant data is provided in the NOVA Group’s report.
In the first six months of 2026, the company processed 254.4 million parcels and shipments—an 11.5% increase compared to the same period in 2025.
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